AXITAMA is committed to protecting the privacy of its customers in Indonesia. AXITAMA's privacy policy ("Privacy Policy") applies to all personal information collected by us or sent to us, whether offline or online, including personal information collected or transmitted through our site ("Website") and every mobile site, application , widgets, and other mobile interactive features (collectively, our "Application"), through our official social networking pages that we control (our "Social Networking Page") and via e-mail messages in the HTML format that we send to you (collectively , including the Social Networking Page, Application and Website, "Site"). If you do not agree to any provisions in this Privacy Policy, please do not use our website or send personal information to us.

What personal information do we collect?

"Personal Information" is information that identifies you as an individual, such as:

Nickname name
Web browser information (browser) and device
Log file server information
Information collected through cookies, pixel tags and other technologies
Use of application data
Demographic information and other information provided by you
Location information
Overall information

How do we collect personal information?

We and our service providers can collect Personal Information in various ways, including:

Through the Mobile Application Form: We can collect Personal Information through the form filled in the mobile application.

Through a browser or device: Certain information is collected by most browsers or automatically by your device. We use this information for statistical purposes and also to make sure our Site functions properly.

Via the log file server: Your "IP Address" is the number that is automatically assigned to your computer or device that you use with your Internet Service Provider (ISP). The IP address is identified and automatically entered in our log file server at any time the user visits the Site, along with the time of visit and the pages visited. Please note that we treat IP Addresses, server log files and related information as Other Information, except those that require us to do otherwise based on applicable law.

Through the use of the Application by you. When you download and use an Application, we and service providers can track and collect the use of Application data, such as the date and time when the Application on your device accesses our server and what information and files have been downloaded to the Application based on your device number.
From you: Information such as your date of birth, gender and postal code, as well as other information, such as the means of your choice of communication, can be collected when you voluntarily provide this information.

Physical Location: We can collect physical locations on your device.

In some cases, we can use third-party payment services to make purchases through gadgets. In these cases, your Personal Information may be collected by these third parties and not by us, and this is the subject of third party privacy policies, not of this Privacy Policy. We have no control, and are not responsible for the use or disclosure by third parties of your Personal Information.
How do we use Personal Information?

We may use Personal Information:

For our business purposes, such as analysis and management of our business, market research, auditing, new product development, enhancing our Site, improving our products and services, identifying usage trends, determining the effectiveness of our promotional campaigns, adjusting Site experience and content based on your previous activities on the Site, and measuring customer satisfaction and providing customer service (including solving problems related to customer problems).

We use information collected through your browser or device for statistical purposes and also to ensure that the Site functions correctly.

We can use the physical location of your device to provide you with personalized services and content based on location. We can also share the physical location of your device, combined with information about what advertisements you have seen and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to learn about the effectiveness of campaigns advertising.

As we consider necessary or appropriate: (a) based on applicable law, including laws outside the country of residence; (b) to comply with legal processes; (c) to respond to requests from public authorities and the government including public and government authorities outside the country of residence; (d) to implement our terms and conditions; (e) to protect our operational activities or one of our affiliates; (f) to protect the rights, privacy, safety or property, and / or from our affiliates, you or others; and (g) to enable us to pursue available legal remedies or limit the damage we can maintain.
Your personal data will be processed by AXITAMA inside and outside Indonesia, especially for the purpose of completing your order, giving you the products and services you ordered (including travel insurance), and for customer service and marketing activities. Because our servers are in the United States, our sales teams are located at local offices globally, our headquarters are in Switzerland, and schools where students choose to take these classes are located in local offices globally, we can share your personal data with company affiliates, claim handling parties and our business partners both inside and outside Indonesia. The business partners that we share this information are only those who need access to the Personal Information to process orders that you make on the Site, such as transportation, accommodation or school assistance, and they will only receive information needed for that purpose. No business partner will receive your Personal Information for their own marketing purposes. AXITAMA processes your personal data in accordance with applicable privacy and data protection laws. By using our Site, you acknowledge and agree to the potential for such transfer. You must realize that many countries outside Indonesia do not have legal protection for personal information as applied in Indonesia. The transfer will be carried out in accordance with applicable law and we will take the necessary actions to ensure that the third parties involved will provide an adequate level of protection. Any hosting / processing organization that we use later in connection with the Site will be required to do the same.


We use appropriate organizational, technical and administrative steps to protect Personal Information under our control. Unfortunately, there is no data transmission over the internet or a data storage system with 100% security guaranteed.

If you have reason to believe that your interaction with us is no longer safe (for example, if you feel that the security of your account has been compromised), please immediately inform us about the problem by contacting us at contact@axitama.com.


We give you many choices regarding our use and disclosure of your Personal Information for marketing purposes.

We do not disclose your Personal Information to third parties, including our subsidiaries, for direct marketing purposes by third parties if we have received and processed a request from you that your Personal Information will not be shared with third parties for that purpose. If you want to send the request, please notify us via contact@axitama.com. Please clearly indicate your request that you do not want your Personal Information to be disclosed to our subsidiaries and / or other third parties for direct marketing purposes.

Please note that changes may not be effective immediately. We will endeavor to fulfill your request immediately as can be done fairly and not more than 30 days after we get your request. Please also note that if you choose not to receive marketing related messages from us, we can still send important administrative messages to you, and you cannot not choose to accept these administrative messages.

To review, correct, update, keep confidential, delete or limit your use of your Personal Information that we have previously provided to us, please use the "Contact Us" form and ask clearly to explain your request. In your request, please explain what information you wish to change, keep it confidential from our database or be allowed to be known to us by the limits of what you wish to provide for the use of your Personal Information.

We will strive to fulfill your request as soon as possible. Please note that even though we have tried, there may be other information and records that will remain in our database, which will not be deleted or changed. Furthermore, please note that we may need to retain certain information for the purpose of recording and / or to settle transactions that you have started before requests for changes or deletions (for example, when you make a purchase or participate in a promotion, you may not be able to delete the Personal Information provided until after the completion of the purchase or promotion).


This Privacy Policy does not discuss, and we are not responsible for, privacy, information or other practices of third parties, including third parties operating on any site which on the AXITAMA Site is a link to that site. The inclusion of this link on the AXITAMA Site does not mean showing support for the site linked to us and our affiliates.

In addition, we can give you access to third parties that allow you to send content to social networking accounts. Please note that any information that you provide through the use of this function is governed by the third party privacy policies that apply, and not by this Privacy Policy. We have no control, and are not responsible for, the use of any third party for the information you provide through the use of this function.

We are also not responsible for the collection, use and disclosure of policies and practices (including data security practices) from other organizations, such as Facebook, Apple, Google, Microsoft, RIM or application developers, providers of social networking platforms, operating system providers, wireless service providers or other device manufacturers, including Personal Information that you disclose to other organizations through or in connection with our Application or Social Network Page.


We will maintain your Personal Information for the period required to fulfill the objectives set out in this Privacy Policy and in accordance with applicable laws and regulations.


We offer programs for minors with purchases made by adults. For the protection of the privacy of minors, we need the permission of parents of users who wish to place an order or order a brochure for one of these programs and for those who have not reached the age of majority in their country of residence.


We generally ask that you not send us, and that you do not disclose, sensitive Personal Information (for example, information relating to racial or ethnic origin, political views, other religions or beliefs, health or medical conditions, background criminal or trade union membership) on or through the Site or to us. In certain exceptions, such as insurance requests, we will explain to you how you can do this safely.


We can change this Privacy Policy. Please see the "Last Update" at the end of this page to see when this last Privacy Policy was last revised. Any changes to this Privacy Policy will be effective when we include revisions to this Privacy Policy on the Site.


If you have questions about this Privacy Policy, please contact us via contact@axitama.com

Last Update: January 19, 2018